<< Back January 1st. 2010
Customer Service Course

In order to improve internal communication, specially with our customers, WVL was very pleased to give its employees during the last week of November, a Seminar focused only to the daily improvement of our CUSTOMER SERVICE.

Methodology
To enhance the effectiveness of learning, internalization of contents and its implementation in the specific task of the participants, the methodology was

interactive with a great emphasis on the experience and initiative of the participants to apply the contents to real situations and situations beyond normal of their work by the exercises and practical application of them through individual, pairs and group reflection exercises, analysis and video projections. This methodology allowed that the concepts explained were immediately exercised and applied by people and thus learning was the result of its immediate practical application.

With this method, the course was perfectly balanced Employees that attended the Seminar were from Imports, Exports, Sales Department, Commercial Department, Collection Department and Customer Service.