When completing the Quality Control Report, please qualify only the services provided directly by Ward Van Lines. Comments regarding “Agents” performance are also gratefully received and duly passed on.

* Customer

Company

* E-Mail

Position

From:

To:

Reference: Date:

So that we can offer you a high quality service, we
kindly ask you to qualify the following items as per the scale:
7= Excellent, 6= Very Good, 5=Good, 4= Average, 3= Less than Average, 2= Bad,
1= Very Bad

	7	6	5	4	3	2	1
a) Telephone Answering (Switchboard):
b) Telephone Assistance:
c) Accuracy of information received:
d) Service Punctuality:
e) Packer’s appearance:
f) Packer’s attitude:
g) Packer’s efficiency:
h) Vehicle appearance:
i) Quality of packing materials:
j) Overall Quality of the Packing:
k) Handling of fragile items:
l) Coordination and information on your shipment:
Would you use again Ward Van Lines Services	Yes		No

Comments: